Privacy Policy

Effective as of June 5, 2026

Golden Compass Concierge Services, LLC (“Golden Compass Concierge Services,” “we,” “us,” or “our”) respects your privacy and understands the importance of privacy to our users. We developed this Privacy Policy to explain how we collect, use, share, and protect Personal Information, as defined below, and your choices about the collection and use of Personal Information.

This Privacy Policy applies to Personal Information collected or processed through our products and services, the “Services,” and any Golden Compass Concierge Services, LLC website, app, or social media page that links to this Privacy Policy, collectively, the “Site and Services.”

This Privacy Policy does not govern your healthcare provider’s, care provider’s, or other third-party provider’s use of Personal Information or Protected Health Information, “PHI,” as that term is defined under HIPAA, that you share with such provider, whether or not through the Site or Services, in the course of receiving health, care, or related services. For more information on your provider’s use and disclosure of your PHI, please reach out to your provider for their Notice of Health Information Privacy Practices.

1. What Is Personal Information?

“Personal Information” is information that identifies or relates to a particular individual. Examples of Personal Information include, among others, name, email address, phone number, mailing address, and online identifiers.

2. How We Use Personal Information

We use Personal Information for purposes including:

– Providing our Site and Services to you;

– Analyzing, administering, and improving the Site and Services;

– Enabling secure use of the Site and Services;

– Billing and payment, including processing payments, for Services;

– Sending information and promotional materials;

– Protecting our rights or our property;

– Meeting legal obligations; and

– For other purposes related to the reasons for which you provide Personal Information.

We will retain your Personal Information for the period necessary to fulfill the purposes for which your Personal Information has been collected as outlined in this Privacy Policy unless a longer retention period is required by law.

3. Types of Personal Information We Collect and Use

A. Information That You Provide Us

In various places on the Site and Services, we may request information from you through forms.

The exact information we need to collect, including Personal Information, will depend on the purpose of the form. For example, when you open an account on the Site, the “Account,” we may collect your name, email address, and phone number.

As another example, if you purchase services from Golden Compass Concierge through the Site, we may collect payment information, such as credit/debit card numbers, expiration date, and CVV, as well as information related to the services you request.

We will indicate on the form whether a particular field of information is mandatory or optional. If you choose not to provide certain information, we may not be able to provide the requested services.

B. Information We Automatically Collect from You

We collect the following types of information automatically through your use of the Site and Services:

Cookies, Device Identifiers, and Similar Technologies

When you use or access the Site and Services, we and our service providers use cookies, device identifiers, and similar technologies such as pixels, web beacons, and local storage to collect information about how you use the Site and Services.

We process the information collected through such technologies, which may include or be combined with Personal Information, to help operate certain features of the Site and Services, to enhance your experience through personalization, and to help us better understand the features of the Site and Services that you and other users are most interested in. For example, we use cookies to facilitate a user’s log-in and as navigation aids. Most browsers provide you with the ability to block, delete, or disable cookies, and your mobile device may allow you to disable transmission of unique identifiers and location data. If you choose to reject cookies or block device identifiers, some features of the Site and Services may not be available or some functionality may be limited or unavailable.

Please review the help pages of your browser or mobile device for assistance with changing your settings.

Some of our service providers may use cookies or other methods to gather information regarding your use of the Site and Services and may combine the information in these cookies with any Personal Information about you that they may have. The use of such tracking information by a third party depends on the privacy policy of that third party.

We do not respond to Do Not Track, “DNT,” signals sent to us by your browser at this time. To learn more about how DNT works, please visit http://allaboutdnt.com/.

Analytics

To assist us with analyzing our website traffic through cookies and similar technologies, we may use analytics services, including Google Analytics. For more information on Google Analytics’ processing of your information, please see “How Google uses data when you use our partners’ sites or apps.”

Advertising

We may engage third parties, including social media platforms, who use cookies, pixel tags, and other storage technologies to collect or receive information from our website and elsewhere on the internet to provide marketing services to us, including targeted advertising.

If you want to learn more, including how you may opt out of targeted advertising, you should visit the following sites:

https://www.aboutads.info/choices/

https://www.networkadvertising.org

https://www.youradchoices.com

Please note: we do not operate or control these third-party sites, and there may be additional ways for you to opt out of online advertising. Please note that by opting out, you will continue to see ads, but ads may not be as relevant to your interests.

Log File Information

When you use our Site, our servers automatically record information, including your Internet Protocol address, “IP Address,” browser type, referring URLs, such as the site you visited before coming to our Site, domain names associated with your internet service provider, information on your interaction with the Site, and other such information, collectively, “Log File Information.” We may also collect similar information from emails sent to you, which then helps us track which emails are opened and which links are clicked by recipients. We use Log File Information collected from our implementation of the Site to help secure the Site by identifying potential threats and vulnerabilities and in analyzing the effectiveness of our Site to improve the Site’s function and content.

4. Disclosure of Personal Information

We will not disclose Personal Information except as set forth in this Privacy Policy or with your consent. Specifically, we do not sell Personal Information.

This section describes to whom we disclose Personal Information and for what purposes:

Providers

The Site and Services may support relationships between you and your care providers, healthcare providers, family members, professional advisors, or other third-party service providers.

For us to provide our Services, we may confidentially disclose Personal Information to your provider and/or your provider’s third-party service providers when necessary. Our use and disclosure of any Personal Information collected on behalf of a provider, including PHI where applicable, is limited in accordance with applicable privacy laws and our agreements with such provider.

Financial Institutions

When you make payments or request a statement through the Site or through our Services, we may provide your Personal Information to your bank, credit card company, or other financial institution, “Financial Institutions,” in order to process such payments or statements.

Our use and disclosure of any Personal Information to Financial Institutions is limited in accordance with applicable privacy laws and our agreements with the Financial Institutions.

Law Enforcement, Government Agencies, and Courts

We may disclose Personal Information at the request of law enforcement or government agencies; in response to subpoenas, court orders, or other legal process; to establish, protect, or exercise our rights; to defend against a legal claim; to protect the rights, property, or safety of any other person; or as otherwise required by law.

5. How We Protect the Confidentiality of Personal Information

We protect the confidentiality and security of Personal Information we obtain in the course of business. We use commercially reasonable safeguards, such as industry-standard encryption technology, to help keep the Personal Information collected through the Site and Services secure. Despite these efforts to store Personal Information in a secure operating environment, we cannot guarantee the security of Personal Information during its transmission or its storage on our systems. Further, while we attempt to ensure the integrity and security of Personal Information, we cannot guarantee that our security measures will prevent third parties such as hackers from illegally obtaining access to Personal Information. We do not represent or warrant that Personal Information about you will be protected against loss, misuse, or alteration by third parties.

6. Retention and Deletion

We will only retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected and processed, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. In some circumstances, we may de-identify, aggregate, or otherwise anonymize your Personal Information consistent with applicable laws and industry standards so that it can no longer be associated with you, in which case it is no longer treated as Personal Information. It is our policy to retain Personal Information for ten (10) years once such Personal Information is no longer necessary to deliver the Services and to delete such Personal Information thereafter. This means that, if you close your account with us, we will delete Personal Information associated with your account after ten (10) years. Regarding other types of information we collect as described in this policy, it is our policy to retain such information for ten (10) years and to delete such Personal Information thereafter.

7. Accessing, Updating, or Deleting Personal Information

If you would like to access, update, or delete Personal Information about you, you may submit a request to:

[email protected]

We will promptly review all such requests in accordance with applicable law.

If you are a resident of California or the European Union, please see the information below in Section 10, California Residents, and Section 11, EU Residents, for more information regarding your rights.

8. Opting Out of Receiving Electronic Communications

With your permission, we may send notifications, promotions, or other information via email or text message, “Communications.”

You may choose to stop receiving Communications by indicating your preference in your account profile or settings.

SMS Messaging Terms

By opting in to receive SMS messages from Golden Compass Concierge Services , you agree to the following terms:

Program Description and Use Cases

Golden Compass Concierge Services may send SMS (text) messages to provide conversational, informational, and promotional communications. These messages may include responses to inquiries, appointment reminders, service updates, and occasional marketing or promotional offers related to our services.

Opt-In and Consent

You may opt in to receive SMS messages by submitting your contact information through our website forms or other communication channels. By doing so, you provide express consent to receive SMS messages from Golden Compass Concierge Services.

Message Frequency

Message frequency may vary depending on your interactions with us.

Message and Data Rates

Standard message and data rates may apply based on your mobile carrier and plan.

Opt-Out & Support Mechanisms

You can cancel the SMS service at any time. Just text "STOP" to the (407) 901-9178. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected]

9. Children’s Privacy

We do not knowingly collect or solicit any Personal Information from children. In the event that we learn that we have collected Personal Information from a child, we will promptly take steps to delete that information.

10. Changes to Our Privacy Policy

We may modify or update this Privacy Policy from time to time, so please review it periodically. We may provide you with notice of material changes to the Privacy Policy as appropriate under the circumstances. Unless otherwise indicated, any changes to this Privacy Policy will apply immediately upon posting to the Site and Services.

15. How to Contact Us

If you have any questions about this Privacy Policy or the Site and Services, please email us at [email protected]